World Class Supply Chain

Is your marketplace competitive?

Are your customers requesting or demanding more features and service characteristics in shorter delivery times?

In today’s competitive environment it is Supply Chains that compete rather than just companies. It is no longer sufficient to have only parts of your business working well. The pressure is always on to improve service levels while simultaneously improving productivity, minimising operating costs and reducing inventories.

Alignment throughout your operations including suppliers and customers is fundamental to ensuring long-term customer satisfaction. We look right across the individual functions of your business ensuring that you have identified the types of supply chains you need to have operating effectively – whether they be characterised by the terms “Lean”, “Agile”, “Fully flexible”, “Continuous replenishment” or other typical descriptors and identify any misalignments that provide opportunities for improvement.

Our strategic guidance and implementation methodologies are tailored to your business characteristics. Our supportive approach will ensure you are able to see early performance improvement in the chosen areas while our educational courses will help build internal capability to broaden and deepen the skills and knowledge of your team.

World Class Supply Chain helps you deliver the service your customers want; allows work to be released accurately and in a timely manner. Information and payments are received faster; staff morale is improved along with productivity and your bottom line.

Do you have the right supply chain to be world class?
In this booklet INTENT explores what it means to be World Class, recent key supply chain trends, and what this all means if you want the ‘right’ supply chain.NB: Document formatted for screen viewing only. Contact us to request a hard copy.

INTENT Director, Tom Street, shares how New Zealand businesses can create World Class supply chains designed to meet customer needs and help organisations differentiate from their competitors.


The World Class Supply Chain programme takes organisations through five stages to become World Class:

Stage 1 – Awareness:

What Do The Best Companies Do Well?

Leaders need to understand the concept of World Class i.e. determination of the correct Supply Chain(s) for your markets(s), alignment of your suppliers and internal functions to delivering the superior performance your customers measure you on. Achieving this requires clarity on your Order Winners and Order Qualifiers then reducing waste and making work flow through using visual management, standard work, and daily accountability for performance.  The WCSC simulation and supporting workshops leave participants with a clear understanding of ‘World Class.’

Stage 2 – Assessment:

How And Where Do We Start On The World Class Journey?

Becoming World Class requires first assessing the organisation’s current procurement, planning manufacturing, warehousing transportation and administrative practices.

Current and future state process mapping then follows, but not before leaders have been trained in how best to lead and manage change in their operating environments.

Stage 3 – Improve Performance:

Getting Immediate Results NOW.

Loss and waste analysis and baseline data collection can identify some of the current wastes that can be reduced through planned Kaizen events; and Value Stream Mapping is used to identify the current VSM and design the future VSM. However, these tools will not sustain performance by themselves: they need to be supported by a Daily Management System which uses visual management, problem solving and Leader Standard Work to keep the organisation focused on the key business and team performance measures.

Stage 4 – Grow Capability:

Maintaining Improvements through Skills Development.

At this stage we help the organisation to make the process and procedure changes that are vital to sustaining efficient workflow. We help teams to build their skills to use tools that make work visible; clarity over their roles and responsibilities, balance workloads and create standard work.

Stage 5 – Sustainability:

Sustaining a Culture of Continuous Improvement.

In World Class organisations, all employees’ actions must remain aligned to the business strategy and the key performance measures.  We show organisations how A3 can be used to deploy strategy and involve staff in problem solving and continuous improvement activities. And, we help the organisation create its own culture of, and systemic approach to, continuous improvement or adopt an integrated and highly structured improvement methodology such as TRACC.

Our workshops and strategies include:

  1. Leadership and Organisational Behaviour
  2. Determining and Aligning Strategies
  3. Clarity of Vision
  4. Order winners and qualifiers
  5. Lean or Agile?
  6. Organisational Design and Structure
  7. Managing Change
  8. Strategy deployment
  9. A3 business planning
  10. Business planning
  11. Demand planning
  12. Supply planning
  13. Sales and Operations planning
  14. Integrated Business planning
  15. Collaborative planning forecasting and replenishment  (CPFR)
  16. Purchasing
  17. Category management
  18. Operational Performance Improvement
  19. Lean operations
  20. Waste identification and reduction
  21. Six Sigma
  22. Variation reduction
  23. Theory of Constraints
  24. De- bottlenecking
  25. Kaizen
  26. Targeted improvements
  27. Standard Work
  28. Problem solving
  29. Value Stream Mapping
  30. Teamwork
  31. Visual Management and Measurement
  32. Workplace organisation – 5S
  33. Benchmarking
  34. Facility design
  35. Warehouse management
  36. Inventory management
  37. Fleet and transport management
  38. Vendor management
  39. Network Optimisation
  40. Route Optimisation
  41. Load Optimisation
  42. 3PL, 4PL selection and management
  43. Sustaining performance
  44. Continuous improvement systems
  45. Daily management systems
  46. Mentoring
  47. Coaching
  48. Tailored Education programmes
  49. Project Management
  50. Programme Management
  51. Portfolio Management