Every business is dependent on understanding what its customer values. It can be necessary to meet the needs or wants of other stakeholders, but failing the customer leads inevitably to a failing business.
Of course it’s not enough to understand the customer requirement. The resources must be marshaled to create customer value, and the sum of resource costs has to be less than the customer is willing to pay, if the business is to be profitable, survive and thrive.
Established wisdom states that failing to plan is planning to fail. And planning at strategic and operational level is the first step in turning aspirations into reality.
At INTENT we are committed to assisting businesses to develop practical strategies and tactics that are communicated to, understood and supported by all levels of the organisation. and therefore can be implemented effectively.
We work with your team in a number of ways to stretch their horizons and challenge their thinking to create achievable goals and develop practical action plans. Your strategy development process can be supported by our data analysis, operational observations, internal and external interviews, modeling and simulation. We can facilitate working sessions, mentor managers and provide advice on planning methodologies as well as contribute directly to operational plans across the supply chain and in deployment and support specialist areas.
At all times INTENT people retain awareness of the PLAN – DO – CHECK – ACT cycle. So keeping a focus on how plans translate into action is always a priority.
Intent has helped numerous organisations to implement strategy in a sustainable manner. Intent optimises executive management's contribution and impact, ensuring that the process is driven from the top, yet fully bought into and supported in lower levels of the organisation.
If you want to have your business thinking strategically, contact us today.