CASE STUDY: Turners and Growers Global NZ (Apples)
“Quote.”
Xx Xx, Manager, T&G
In October 2019, Intent and T&G Loss & Waste that highlighted varying degrees of waste throughout apple operation.
This review of the apples operations set a baseline for future improvement and create the basis of a continuous improvement framework.
KEY ISSUES IDENTIFIED:
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Functional silos across the business
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Significant variability between sites
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Lack of clear quality standards
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Misaligned objectives and communication
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High people dependence throughout the business
SOLUTIONS (2020-2021):
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Established DMS across the operation, including T1, T2, T3 and T4
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Established clear focus on premium quality
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Leader standard work put in place to get leaders working at the right level
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Establish best practice standards across both sites to reduce internal variability
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Problem solving identified the need for Envy post-harvest compliance process and young tree development process
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Established Focused Improvement Teams (FIT)
RESULTS (2020-2021):
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Packout increased by 6% (~$1.4m) over a year
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Huge shift in performance culture
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Increased engagement of leaders and their teams throughout the business
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People at all levels engaging with the continuous improvement
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Envy post harvest compliance process
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Young Tree development process
